Terms & Conditions

Please review the terms and conditions relating to this reservation.

Renter must be 21 To Reserve and Check-in.


A non-refundable administration fee of $50.00 will be added to each reservation. A fee of $35.00 will be charged for all returned checks. Although each property will be completely equipped for rental purposes, we cannot accept responsibility for aesthetic conflicts. We reserve the right to change units for any reason.

Deposits & Payments

For future reservation made further than 30 days in advance, a deposit, equal to 50% of the reservation plus the administration fee, is due and payable to At The Dunes 2 weeks after booking your reservation. A credit card is required for the deposit.

Final payment is due within 30 days of your arrival date along the with security deposit. For reservations made within 30 days of your arrival date, the entire amount including administration fee and security deposit is due in full.

A 24-hour courtesy hold is available without obligation. However, once you have provided your credit card information and are given a confirmation number, your reservation is guaranteed and subject to all cancellation fees.

Security Deposit & Damage

Renter agrees to pay a security deposit of $200, which shall be in the form of a VISA or MASTERCARD authorization or in check form. Release of the deposit shall be subject to inspection of the rental property and will be returned within thirty days of departure provided there is no damage or additional charges. Renter hereby authorizes At The Dunes to charge the credit card for the cost of repairs, replacement, services, telephone charges or extra cleaning for all damage, breakage and/or loss incurred during his/her stay. In the event of damage to the premises, its equipment, furniture, or carpeting, Renter shall be responsible for damage costs exceeding the security deposit, including collection costs and attorney’s fees. Documentation detailing damages and charges will be provided to the guest.

Cancellations & Refunds

A refund minus a service fee of $50 of the total rent rate can be made if and only if property is re-rented.

If property is not re-rented:

  • Cancellation prior the first deposit being paid will result in a $50 forfeiture.
  • Cancellation after first deposit is paid and prior to 30 days of your arrival date will result in a refund minus a service fee of $50 of the total rental rate.
  • Cancellation within 30 days of your arrival will result in the forfeiture of your 50% deposit.
  • Cancellation on the date of arrival will result in the forfeiture of the entire rental amount.

All notice of cancellation must be in writing.

Should the owner of any property elect to remove their property from our rental program, the guest shall not hold At The Dunes liable. In such an instance, the guest will be relocated to comparable accommodations determined by the rental agency. If comparable accommodations are not available, the guest will receive a full refund.

At The Dunes is not responsible for events beyond our control, e.g. inclement weather, maintenance issues. Optional travel insurance may be purchased at the time of making initial reservation payment. Travel insurance guarantees that in the event of a medical emergency or weather hindrances, you will receive a full refund, less the administration fee. Please ask a reservation specialist for additional information on travel insurance.

Check-In / Checkout

Upon receipt of your payment, your Reservation Confirmation will be mailed to you. Enclosed will be the office address with directions. Renter must sign for keys in person.

Check-In is between 4:00 PM and 5:00 pm.
Keys will be left at the guard gate after 5:00 pm. The guard gate is open 24 hours. If you are staying at the Homes or Pelican Point condos your keys will be left at the South gatehouse. If you are staying at the Shorebird condos your keys will be left at the North gatehouse.

Check-Out is 11:00 AM.
Renter and Renter’s entire party must vacate the property and return the keys to the office not later than 11:00 am. Failure to check out on time could result in a $50 late fee. For lost keys, $15 will be charged. All home and condos are cleaned and inspected upon your departure and the cost is included in your rental fee.

Home & Condo Equipment

All homes and condos are privately owned and equipped for basic vacation needs. Bed linens and towels are provided. Kitchen utensils and a starter supply of soap and paper products are made available for all rentals. You will need to bring or purchase additional supplies.

Telephones are provided. Local calls are free. Use a calling card or dial collect to place long distance calls.

Maintenance problems in the home or condo will be handled in a timely and professional manner.

Maximum Occupancy

Each property has a specific maximum occupancy. Take note of the maximum number of guests allowed in the homes and condos before making your reservation. This policy is strictly enforced.


Our properties are located in residential areas and are rented for personal vacation use only. Parties and other large gatherings are not allowed. Violators risk forfeiture of their deposit, rental fees, and eviction.

No Smoking

All homes and condos are Non-Smoking! No exceptions – $300 fine.

Pet Policy

No pets allowed – $300 fine.


Renter agrees to maintain the cleanliness of the premises during the occupancy and to leave the premises thoroughly clean and in good condition upon departure. Long term rental requires a weekly cleaning service that is additional to the rental price.

Additional Provisions

The agent may enter the premises at any time in the event of emergency, but will use its best efforts to give 24-hour notice for normal maintenance or sales inspections.


The Renter agrees that At The Dunes shall not be liable to Renter, Renter’s guests, invitees or any other person for any injury, loss or damage to any person or property on or about the rental premises. Renter shall hold At The Dunes harmless and indemnified from and against all loss or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect, or default of the Renter, his/her guests or invitees. The Renter acknowledges that At The Dunes acting solely in the capacity of Agent for the property owner, assumes no liability thereunder.

At The Dunes
2661 Beach Rd. Bldg #3
Watsonville, CA 95076 USA
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